Frequently Asked Question (FAQ)

Looking for answers to your burning questions? Don't fret! Our Frequently Asked Questions (FAQ) section has got you covered. From booking a session to becoming a mentor, we've compiled a list of the most commonly asked questions and provided informative answers to make your mentorship experience smooth sailing. And hey, who knows? You might even learn something new! So, come on over and give it a read.

When it comes to online sessions with mentors, there is no set format or structure. Each session is unique and tailored to the specific circumstances at hand.
That being said, there are some basic guidelines to keep in mind during your session.

The mentor will typically drive the direction of the call, drawing out critical points in your decision-making process and helping you gain a better understanding of your situation.

It's important to share information relevant to the context of the problem you're trying to solve. This will allow the mentor to provide actionable insights based on their experience.

If you have technical questions about tools or software, the mentor will be happy to answer them. Sharing your screen during the session can help the mentor gain a better understanding of your workflow and provide more targeted advice.

Remember, the goal of these sessions is to provide you with actionable advice and guidance based on the mentor's experience and expertise. By coming prepared with specific questions and concerns, and actively engaging in the conversation, you'll be able to get the most out of your time with your mentor.

Consider your needs and decide on the session duration that would work best for you. We offer blocks of 30 minutes and 60 minutes with fixed pricing.

30-Minute Session: Perfect for quick questions or a brief chat about tools or best practices. A quick and efficient conversation is key to making the most of your time.

60-Minute Session: This session length gives you enough time to go over multiple topics and have a more in-depth conversation. Make sure to have an outline of what you want to discuss prepared.

Certainly! Upon registering and creating your basic profile, you will be categorized as a mentee. As a mentee, you can book sessions with mentors on the platform. If you wish to switch to the mentor role, simply logout from your mentee profile and login with your mentor account. 

To sum up:
All mentors can also be mentees automatically. However, not all mentees can be mentors since there is a selective application process for the latter.

Feeling a bit apprehensive when starting a new mentorship relationship is normal. Keep in mind that mentors are here to guide and support you. Start with shorter sessions with mentors that align with your goals and interests. Experiment with different mentors and go with the one you feel most at ease with.

If you tend to be shy, try starting your sessions without using the webcam. This can help alleviate some of the pressure and make you feel more comfortable. Remember, the more sessions you do, the more comfortable you'll become with the process.

We believe that charging by the minute can lead to uncertainty and worry, such as:

"Will I run out of time?" "What will my final bill look like?" To avoid these concerns, we offer the option to purchase set blocks of time (30 or 60 minutes) with fixed prices.

When a mentee schedules a session with a mentor and the mentor accepts, both parties must attend the session at the agreed-upon time and for the agreed-upon duration.

If one party is unable to attend the session, they must notify the other party as soon as possible and work together to reschedule.

If the cancellation occurs after 8 hours of the scheduled start time, changes can be made through the platform. However, if it is less than 8 hours before the session, the two parties should communicate and try to agree.

If an agreement cannot be reached, our team at is available to help with dispute resolution.

If a mentee is unable to attend a scheduled session that is set to start within 8 hours, the mentor may consider the session complete at their discretion. The mentor may also choose to reschedule the session and work out a new arrangement with the mentee.

You have the freedom to set your rate for mentorship sessions, but it’s important to consider a few factors when deciding on your price.

Think about the value of your time and the budget of potential mentees. Researching the rates of other mentors can also provide insight.

Remember that the value of your sessions to a mentee is also a factor.

To find the right balance, feel free to experiment with different rates and availability. You can adjust your rates and session availability based on your schedule and the demand for your services.

At Expertbells, we believe in showcasing our mentors and their work to our followers on various social media platforms. We regularly promote articles and mentor profiles on our social media channels to increase their visibility and reach.

Contacting customer support is easy.

You can send us an email at and we'll get back to you as soon as possible.

Alternatively, you can reach out to us on live chat by clicking on the chat icon in the bottom right-hand corner of the website.