Frequently Asked Question (FAQ)
Looking for answers to your burning
questions? Don't fret! Our Frequently Asked Questions (FAQ) section has got you
covered. From booking a session to becoming a mentor, we've compiled a list of
the most commonly asked questions and provided informative answers to make your
mentorship experience smooth sailing. And hey, who knows? You might even learn
something new! So, come on over and give it a read.
Becoming a
member/user of our platform is a simple process. Just click on the "User
Login" button and fill in basic details such as your name, email ID,
contact number, and more. Once completed, your user profile will be created
within a minute. You will also have the option to edit your profile in your
user panel.
You can filter through Expertise, Industries, and also by Role of the Mentor.
Each of these filter options has many sub-categories to help you narrow down your search and find the perfect mentor to help you with your specific needs
First, you need to choose a mentor and then click on the profile of your Mentor
Choose the duration of the session and select a time that works for you.
Fill out the questionnaire with specific information about what you want to discuss during your session.
Once you click 'Confirm', the mentor will receive your request and you'll be notified once they accept the session.
If you need to cancel a scheduled session, you
can do so as long as it is within 8 hours of the scheduled start time. We
understand that circumstances can arise that may require you to cancel, but we
encourage you to do so as early as possible to avoid inconveniencing your
mentor. If you cancel within the allowed time frame, you will receive a refund
according to our terms and conditions. Keep in mind that communication with
your mentor is key in these situations, and we encourage you to keep them
informed of any changes or cancellations to ensure a smooth experience for
everyone involved.
Upon logging in to your member profile, you will
have access to a wide range of features through your personalized dashboard.
You can easily view the number of sessions you have completed and your basic
information. You can also access the "My Accounts" section with a
call section, message section, and wallet option. There are many other exciting
features to explore within your user panel, so be sure to check them out.
Booking a session requires payment upfront. To ensure a smooth process, the payment amount is temporarily held, and at the end of each month, the funds are released to the mentor for all completed sessions.
Before the session, it is recommended that you prepare for the
discussion with your mentor by reviewing the questionnaire you have already
shared with them. You will have a set amount of time during the session, so it
is important to make the most of it by gathering as much information as
possible from the mentor. The more knowledge you acquire, the greater benefit
it will bring to your business.
You have the freedom to choose whether or not to use video during your
mentoring sessions. Some people may prefer video, while others may not.
It is recommended that you communicate your preference before scheduling a
session to avoid any misunderstandings or discomfort.
To modify your profile information, navigate to the
top right corner of your screen where your profile icon is located. Click on it
to access your dashboard, and from there you can edit your profile and account
details.
In the event of a call being accidentally cut off during a mentorship session, our technical team will promptly investigate the issue. If both the mentor and mentee agree, the session will be rescheduled for a mutually available time to ensure continuity and effectiveness. However, if rescheduling is not feasible or if either party is not prepared to proceed with the mentorship session, a refund will be issued promptly