Frequently Asked Question (FAQ)
Looking for answers to your burning questions? Don't fret! Our Frequently Asked Questions (FAQ) section has got you covered. From booking a session to becoming a mentor, we've compiled a list of the most commonly asked questions and provided informative answers to make your mentorship experience smooth sailing. And hey, who knows? You might even learn something new! So, come on over and give it a read.
Becoming a member/user of our platform is a simple process. Just click on the "User Login" button and fill in basic details such as your name, email ID, contact number, and more. Once completed, your user profile will be created within a minute. You will also have the option to edit your profile in your user panel.
You can filter through Expertise, Industries, and also by Role of the Mentor.
Each of these filter options has many sub-categories to help you narrow down your search and find the perfect mentor to help you with your specific needs
First, you need to choose a mentor and then click on the profile of your Mentor
Choose the duration of the session and select a time that works for you.
Fill out the questionnaire with specific information about what you want to discuss during your session.
Once you click 'Confirm', the mentor will receive your request and you'll be notified once they accept the session.
If you need to cancel a scheduled session, you
can do so as long as it is within 8 hours of the scheduled start time. We
understand that circumstances can arise that may require you to cancel, but we
encourage you to do so as early as possible to avoid inconveniencing your
mentor. If you cancel within the allowed time frame, you will receive a refund
according to our terms and conditions. Keep in mind that communication with
your mentor is key in these situations, and we encourage you to keep them
informed of any changes or cancellations to ensure a smooth experience for
Upon logging in to your member profile, you will have access to a wide range of features through your personalized dashboard. You can easily view the number of sessions you have completed and your basic information. You can also access the "My Accounts" section with a call section, message section, and wallet option. There are many other exciting features to explore within your user panel, so be sure to check them out.
Booking a session requires payment upfront. To ensure a smooth process, the payment amount is temporarily held, and at the end of each month, the funds are released to the mentor for all completed sessions.
Before the session, it is recommended that you prepare for the discussion with your mentor by reviewing the questionnaire you have already shared with them. You will have a set amount of time during the session, so it is important to make the most of it by gathering as much information as possible from the mentor. The more knowledge you acquire, the greater benefit it will bring to your business.
You have the freedom to choose whether or not to use video during your
mentoring sessions. Some people may prefer video, while others may not.
It is recommended that you communicate your preference before scheduling a session to avoid any misunderstandings or discomfort.
To modify your profile information, navigate to the top right corner of your screen where your profile icon is located. Click on it to access your dashboard, and from there you can edit your profile and account details.